“Dear Streamline Systems:
Though I have told you several times how pleased I am with the Epson home theater system you recently installed in our home, I also wanted to put my great satisfaction with the product and your service in writing. When I like a product and service as much as yours, I want to let the world know about them.
In general, my husband and I feel our experience with you has been very positive. When I first expressed interest in the system, you gave us considerable time on two occasions to view the system at your site at times convenient for us; came to our home at our request without our firm commitment to buy; answered our many, sometimes repetitious, questions; and put together a package that fit our budget as well as our expectations. A few months passed between the time I received my original estimate and the time I made the ultimate commitment to buy. But you never pressured us to make the purchase.
I also deeply appreciated the courtesy and professionalism of your installers and support staff. Because I have difficulty in using even a basic tape recorder, I especially appreciated their patience in teaching me how to use the system. On two extra occasions after the installation, your staff came to our home to help me master the accessing of the various options. I know that if I have any further questions, I only need to pick up the phone for answers and explanations: someone will walk me through the problem with the remote control in hand as has already been done more than once.
Since I started enjoying its spectacular performance both as a T.V. and a C.D. player, I have not had a moment of regret in making this purchase. In fact, I often find myself saying to my husband: “What a worthwhile investment! What fantastic color! What sharp definition! What awesome sound! What a total viewing and audio experience! We should have done this sooner!” Already we have been wowed by the Christmas at Rockerfeller Center and other holiday programs, the Rose Bowl Parade, and the Super Bowl as well as by feature films. We look forward to many more hours of delicious entertainment in the comfort of our own home.
Thank you again for your service and your product, which both my husband and I would recommend gladly to any interested client.”
Anne A. Horvitz